Technical Solutions and Maintenance

Technical Solutions and Maintenance, Inc. (TSM) provides superior products and services to our customers by satisfying both long-term and short-term goals and objectives. Our high commitment to customer satisfaction provides for a winning solution for both the client and TSM. Operating since 1992, with offices in Alexandria, VA and Eufaula, AL, TSM specializes in end user support and training, systems development and testing, information systems support, business analysis and management, and documentation management. TSM has serviced many government clients with quality, customized solutions where rapid response was often the order for delivery.

TSM's quality solutions are embedded in our ISO 9001 procedures and policies. We have documented all processes and procedures related to our core deliveries and have completed the quality management system internal and external quality audits. TSM received certification December 16, 2002. TSM's success is further embedded in our mission statement, which is: "To provide our customers the absolute best in services and product delivery by incorporating Quality and Care within the entire infrastructure of each requirement". Through our past performance analysis and customer surveys we have identified that customer satisfaction is greatly achieved when tasks are addressed as performance objectives. TSM has a long history of providing high-level support to organizations such as the following:

• Transportation Security Administration
• Surface Deployment and Distribution
• Department of Navy
• USA Security and Assistance Command
• Federal Bureau of Investigation
• National Geospatial Intelligence Agency
• Department of Army
• Department of Justice
• Housing and Urban Development
• DC Employment Services
• Internal Revenue Services
• Defense Logistics Agency

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